Refund Policy for IPTV Harmony

1Overview

This Refund Policy applies to any current or future paid features, donations, or premium add-ons offered through IPTV Harmony. It is intended to give users a clear, transparent understanding of how refunds are handled if and when paid options become available on our platform.

This policy works alongside our Terms of Service and Privacy Policy. By making any payment through IPTV Harmony, you agree to the terms outlined below.

2Free Directory Access

The core IPTV Harmony experience — browsing our directory of 20,000+ live TV channels and 50,000+ movies and shows across 150+ countries — is and will always remain completely free. No account, subscription, or payment is required to search, browse, or access channel listings on our site.

3Optional Paid Features

From time to time, IPTV Harmony may introduce optional paid features, such as ad-free browsing, premium directory tools, or voluntary donations to support the platform. Where applicable, the specific terms, pricing, and billing cycle for any paid feature will be clearly disclosed before you complete a purchase.

Any such paid features are entirely optional and separate from the free, core IPTV channel directory described in Section 2.

4Eligibility for Refunds

If you make a payment for an optional paid feature on IPTV Harmony, you may be eligible for a refund under the following circumstances:

• Accidental or duplicate charges — if you were charged more than once for the same feature or purchase in error.
• Technical failure — if a paid feature did not function as described due to a verified technical issue on our end.
• Unauthorized transactions — if a payment was made without your authorization, subject to verification.
• Cancellation within the eligible window — if you cancel a recurring paid feature within any stated grace period disclosed at the time of purchase (typically within 7 days, where applicable).

Refund requests are reviewed on a case-by-case basis. Approved refunds will be issued to the original payment method used at checkout.

5Non-Refundable Situations

Refunds will generally not be granted in the following situations:

• Change of mind after a paid feature has already been fully used or accessed beyond any applicable grace period.
• Issues caused by third-party IPTV player apps, devices, or internet connections that are outside of IPTV Harmony's control.
• Voluntary donations made to support IPTV Harmony, which are generally non-refundable except in cases of clear billing error.
• Requests submitted after the eligible refund window described in Section 4 has passed.
• Violations of our Terms of Service that resulted in account or feature restriction.

6How to Request a Refund

If you believe you're eligible for a refund, please follow these steps:

7Refund Processing Times

Actual processing times may vary depending on your payment method and financial institution. Bank and card processing times are outside of IPTV Harmony's direct control.

8Third-Party Purchases

IPTV Harmony is a directory service and does not sell IPTV subscriptions, decoder boxes, or third-party player app subscriptions. If you purchase a subscription, app, or service from a third-party provider referenced or linked through IPTV Harmony, that purchase is governed entirely by that provider's own refund policy, not this one.

We strongly recommend reviewing the refund and cancellation terms of any third-party IPTV app, player, or service before making a purchase. IPTV Harmony is not responsible for issuing refunds on behalf of third-party providers and cannot guarantee any outcome related to those transactions.

9Chargebacks & Payment Disputes

If you have a concern about a charge, we ask that you contact us first at contact@iptvharmony.live so we can investigate and resolve the issue directly. Filing a chargeback with your bank or card provider before reaching out to us may delay resolution and could result in suspension of any associated paid features while the dispute is reviewed.

We aim to resolve all billing concerns fairly and promptly through direct communication.

10Changes to This Policy

We may update this Refund Policy from time to time, particularly as new features or paid options are introduced to IPTV Harmony. Any changes will be posted on this page with a revised "Last updated" date. Continued use of any paid feature after changes are posted constitutes acceptance of the updated policy.

11Contact Us

Have a question about a payment, or need to request a refund? Our team is here to help.